We are now Chime Housing!
We are currently working hard behind the scenes to bring all our services together. If you are a Watford Community Housing customer, you can still find all the information you need on this website and log into your online account using the link above.
We have now merged with Thrive Homes
On 1 June, we legally merged with Thrive Homes to create a new Community Gateway housing association called Chime Housing.
This page contains information on the merger and what it means for customers.
Our service standards
These service standards set out what you can expect from us, and what it should feel like to be a Watford Community Housing customer.
Fire safety in high-rise blocks
The safety of our customers is our top priority. Find out how we're working to keep you safe, and how you can help, if you live in one of our high-rise blocks.
Social Tenant Access to Information Requirements
Social Tenant Access to Information Requirements (STAIRs) helps social housing tenants access information about their landlord's services, performance and decision-making, making it easier to understand how homes and communities are managed.
Improving social housing
The Social Housing Act aims to give tenants greater power and enable the Regulator of Social Housing to better support tenants living in unsafe homes. Learn more about the new consumer standards which came into effect in 2024.
Read our Tenant Satisfaction Measures results now!
Check out the full results of our Tenant Satisfaction Measures survey and how we're improving our service.
How we're performing
We're committed to listening to your feedback.
Find out how we're performing, based on what you've said about our services, and what we're doing to make improvements.
Work with us.
We are looking for tenants who are passionate about their community to join our Gateway Membership Team.
You will help shape our communities future and make sure that tenants' voices are heard.
Get the latest news!
Sign up to our digital newsletter and get the latest news about Watford Community Housing and your local community delivered straight to your email.
Money worries?
We know that money worries can be really stressful, so we’ll do everything we can to support you.
This section includes useful information to help you stay on top of your finances.
Get involved!
We want our tenants to help shape our future – that’s why we offer lots of opportunities for you to get involved and influence what we do!
If you're passionate about your community and want to help us deliver better services, we want to hear from you.
Homes for people over 50
We offer a great range of homes specifically for people over the age of 50.
If you’re looking for a safe, secure home that also allows you to maintain your freedom, we can help.
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