Getting feedback is really important to us, as it helps us to improve our services. You can get in touch with us to give us feedback, or for any other reason, in a number of different ways.
For all general enquiries or to request a repair, you can contact us by phone on 0800 218 2247 between 8:30am and 5:30pm, Monday to Friday. If you don’t wish to hold in the queue, you can register your contact number for a call-back from one of the team.
If you need to contact us outside of these times to report an emergency repair, your call will be directed to our out-of-hours service.
On Mondays we experience very high call volumes and we are busier during our lunchtime periods between 12:00pm and 2:00pm, we therefore ask that if your enquiry is not urgent, please call back later in the week or contact us by emailing enquiries@wcht.org.uk.
You can also report repairs, pay your rent, provide us with your feedback and much more using your online account. It's quick, easy and free to register – sign up here, today.
Our offices are closed on bank holidays. Our contact centre is also closed on Wednesdays between 10am and 11am for training, to help ensure we can provide a consistently excellent service for you.
You can contact our emergency out-of-hours service directly by emailing watfordcommunityhousing@thesupportcentre.co.uk.
How we use your data
Once you've filled in a form, we'll use your data to process your application. We will then store your data for a limited time to help us with our work. For more information about how we handle your data, please read our Your Privacy Matters booklet.
Our address is:
Watford Community Housing
Gateway House
59 Clarendon Road
Watford
WD17 1LA
Our offices are open from 8:30am to 5:30pm, Monday to Friday.
For press or media enquiries please contact the Communications team at communications@wcht.org.uk. Please include your contact details, the deadline and a short overview of the information you need so that we can respond quickly and efficiently.
It's really helpful for us to know when we've gone above and beyond or fallen below the standards you expect of us. Whether it's a compliment or a complaint, your feedback is really important to us and helps us to improve our services.
There are lots of ways to give us your feedback.
If you are a tenant, you can report feedback through your online account. If you are not one of our tenants, you can complete the form below.
You can also email us your feedback at feedback@wcht.org.uk or call our customer service centre on 0800 218 2247. If you would like your feedback to be given anonymously, you do not need to leave any contact details. We will still log your feedback and investigate any complaints, but please note that we will not be able to respond or provide any updates via our complaints process.
Alternatively, you can write to us at 59 Clarendon Road, Watford, Herts, WD17 1LA.
Our Customer Complaints and Feedback Policy and Procedure is designed to ensure we resolve issues as quickly as possible – you can read it here. Click here to see all our other policies.
If you are requesting compensation, you can find our Goodwill Gesture policy here.
As part of the Housing Ombudsman's complaint handling code, all housing associations and councils are expected to complete a periodic assessment of their current complaints policy and procedure. You can view our self-assessment here.
The government's ‘Make Things Right’ campaign helps residents raise complaints if they are unhappy with their landlord and struggling to get problems resolved, with clear advice on how to progress issues to the Housing Ombudsman if necessary.