Our responsibility   

• Appliances, if provided as part of your tenancy agreement – e.g. cooker, fridge/freezer, washing machine, dishwasher
• Burst or leaking pipes
• Kitchen units, worktops, tiles and drawers
• Gas cooker installation points
• Plumbing blockages (if you cannot unblock it yourself – charges may apply if a blockage is caused by misuse)
• Showers (excluding shower hoses, shower heads and shower curtains – we'll take care of the shower unit itself and associated plumbing)
• Taps

Your responsibility   

• Appliances that weren't provided as part of your tenancy agreement 
• Dishwasher connections
• Plugs and chains in sinks, basins and baths
• Toilet seats

Our responsibility   

• Communal doors (including handsets and entry systems)
• External doors – opening onto communal areas or outdoors
• Internal doors
• Windows (broken glazing is up to you to repair, unless there has been a crime and you can confirm a crime reference number)

Your responsibility   

• Internal doors that don't lead to kitchens, bathrooms or toilet rooms
• Doorbells (if not part of a fitted door entry system)
• Locks, fobs and keys (contact us if you require a replacement – charges may apply)

Our responsibility   

• Boilers, heating and hot water systems
• Electrical fittings and fuse boards (except checking and resetting fuses)
• Sockets and switches (charges may apply if misuse has caused damage, or if you have replaced the original sockets or switches)

Your responsibility   

• Bleeding/venting radiators
• Electricity and gas meters
• External security lights (unless communal)

Our responsibility   

• Built-in cupboards and wardrobes (unless you had them fitted)
• Carpets and floor coverings
• Ceilings
• Disabled aids and adaptations installed by Watford Community Housing
• Internal decoration
• Kitchen and bathroom flooring that we installed
• Skirting boards
• Smoke detectors and carbon monoxide alarms (you should regularly test detectors and replace batteries as required)
• Stairs, including banisters, balustrades and floor coverings

Your responsibility   

• Infestations of insects and rodents (we will take appropriate measures to prevent entry from outside)
• Light bulbs
• Plaster (except large cracks, which we will investigate)
• Soft furnishings - curtains, blinds, shades and curtain poles (unless the property was let as 'furnished' as part of the tenancy agreement)
• Telephone/internet points

Our responsibility   

• Chimney repair
• Chimney sweeping as a result of a blockage
• Drains, gutters and outside pipes
• External decoration
• External gas meter boxes
• Fences, walls and gates within your garden
• Footpaths/driveways/steps
• Garage (integral)
• Rendering/pointing brickwork
• Roofing
• Sheds/outhouses

Your responsibility   

• CCTV, unless you live in a communal block
• Decking
• Garden maintenance
• Outside toilets that are in addition to internal bathroom/WC (if there is a leak, we'll make it safe)
• TV aerials/satellite/cable TV (excluding communal systems, which we'll manage)
• Doorbells and video doorbells, unless they are part of an integrated door entry system

Our responsibility   

• CCTV in communal areas
• Communal areas including floors, paths, drying areas and bin stores
• Communal lighting (including estate lighting)
• External decoration 
• Fences, walls and gates (communal)
• Lifts and stairlifts
• Stairs (communal staircases and floor coverings)