At Watford Community Housing, we are committed to providing the highest level of service to our customers. As a testament to our high standards and values, we hold a number of professional accreditations and memberships.
In 2023, we achieved five stars in the British Safety Council's Occupational Health and Safety Audit. This audit, which includes documentation review, stakeholder interviews and operational sampling, benchmarks our health and safety management against the latest best practice techniques.
This five star audit is a great achievement and reflects that we are a proactive organisation committed to the continual improvement of our health and safety practices.
We are a member of BuildEast, a consortium of housing associations in the East who aim to combine their strengths and make a bigger difference. By working together and sharing knowledge and experience, we support our communities to thrive, and provide housing that is fit for the future in the East.
We have received a Cyber Essentials Plus accreditation which means that we are certified as having satisfactory defences against commodity based cyber attacks. The certificate recognises the hard work we have undertaken to improve our data security measures.
The Disability Confident scheme supports and encourages employers to change their behaviour and cultures in their own businesses to provide inclusive recruitment practices.
The scheme helps employers recruit and retain great people, and:
We are a member of EIDA (Employers Initiative on Domestic Abuse) which is a dynamic community of large and small businesses sharing resources to better support all those affected by domestic abuse.
We have achieved Erosh's Independent Living Standards accreditation for our independent living and flexicare schemes. Erosh help to improve housing standards for older people by ensuring that the sector adheres to their guidelines and that older people living in independent living schemes are given accessible, affordable and inclusive services. This award recognises our hard work, professionalism and commitment to providing high-quality services for older people.
We have signed up to Harry’s Pledge, which focuses on four key areas to ensure that we support those who need care and those who provide it.
We are a part of the Herts Sunflower J9 initiative to establish a network of ‘Community Champions’. This is a community initiative to create safe spaces within local businesses for people who are experiencing domestic abuse.
A J9 sunflower logo on a window will indicate that the business/service is a safe place to receive information on the support available to them, to take the time to go through and process this information and use the telephone.
We are a proud member of Homes for Cathy.
We are a group of housing associations and homelessness charities united by our aim to end homelessness – together we own and manage over 1.34 million homes. All members sign up to nine homelessness commitments, developed with Crisis, which guide and benchmark best practice within our organisations.
We signed up to HouseProud Pledge Pioneer accreditation which empowers landlords to be more responsive and accountable to their LGBTQ+ residents and demonstrates an ongoing commitment to LGBTQ+ equality and support.
To achieve this accreditation, we must deliver three core commitments:
We are a member of the Housing Diversity Network (HDN) and are currently working towards an accreditation with them. HDN is a social enterprise that aims to inspire and empower people, as well as promote equality, diversity and opportunity for all. They work collaboratively to support organisations to improve how they address inequality, get the most from their staff and meet the needs of the communities they work with.
We are a member of the National Housing Federation (NHF) – the voice of England’s housing associations. Their housing association members provide homes for around six million people and are driven by a social purpose: providing good quality housing that people can afford.
We are a member of Purple 365, a subscription service by Purple Tuesday which supports organisations and their staff to access knowledge, understanding and practical approaches to provide a better everyday customer experience for disabled people and their families.
Safer Watford – Watford's community safety partnership – brings together all of the town's key organisations, including Watford Borough Council, health service providers, Hertfordshire Constabulary, Herts Fire and Rescue, and other housing providers. By working together we can better tackle crime and anti-social behaviour, and keep Watford safe.