We want to hear from you!

In 2020 the government published the Social Housing White Paper, which sets out how to improve services for people living in social housing and ensure that tenants are listened to. This has led to the creation of new ‘tenant satisfaction measures’ which are designed to assess how well social housing landlords across England are doing at providing good-quality homes and services. These measures will allow tenants to see more clearly how their landlord is performing and help them hold their landlords to account.

In April 2023, it will become law for landlords to report their findings to the Regulator of Social Housing. Ahead of this, we will be working with our Gateway Membership Team and our Customer Experience Committee to find the best ways to collect your feedback.

In the meantime, we want you to help us understand how we’re doing and how we can improve.

Before the launch of the new tenant satisfaction measures in April, we will be conducting two surveys. The results of these will show us how we are performing against the new measures. 

Our trusted contractor, Arena Partnership, will be conducting these surveys on our behalf and may call you to go through the survey with you on the phone. Please note that the survey will only go out to a sample of our tenants selected independently, and so you may not be contacted. Arena Partnership will be collecting responses for our second round of surveys between 16 January and 15 February 2023. 

The surveys will allow us to focus on key areas for tenants, such as keeping our properties in good repair, respectful and helpful engagement and responsible neighbourhood management. To give you a taster of what to expect from the surveys, here are a few questions you may be asked:

• Has your landlord carried out a repair to your home in the last 12 months? If yes, how satisfied or dissatisfied are you with the overall repairs service from your landlord over the last 12 months?
• How satisfied or dissatisfied are you that your landlord keeps you informed about things that matter to you?

We want to thank you in advance for giving us your honest feedback as part of this nationwide, government-led drive to listen to tenants. It is only with your help that we can improve our services for all our customers.

Need a reminder of some of the things we have done recently to improve and support the lives of our tenants?

• Stay up to date by taking a look at the latest news from Watford Community Housing. 
• Or you can take a look at our annual report for 2021/22, which details the work we've done over the past financial year and how we've performed.