Our Christmas opening hours – 2022

With Christmas fast approaching, make sure you check out our opening times for the 2022 holiday period.

Our customer service centre will be open at the following times:

23 December – 8.30am-4pm

26-27 December – closed

28-29 December – 8.30am-5.30pm

30 December – 8.30am-4pm

2 January – closed

3 January – our office reopens for 2023 at 8.30am

Please note that visits to our office will be by appointment only between Christmas and New Year.

If you have an emergency outside of our opening hours, we’re still here for you. Just call us as usual on 0800 218 2247 and you’ll get through to our out-of-hours service.

And don’t forget that you can contact us, request repairs and more through your online account.

While we are on the subject of Christmas, here are five top tips to help you stay safe and comfortable in your home over the holiday season.

1. It gets darker much earlier this time of year, so use timer switches on a lamp, radio or TV to deter burglars.

2. Don’t leave candles or open fires unattended, and ensure you’ve tested your smoke alarm!

3. Yes, we’re sure those fairy lights look lovely, but don’t overload your plug sockets.

4. Ensure that any easily accessible windows are closed and locked overnight or when you are not at home – sadly there is often a spike in burglaries at this time of year.

5. In case of fire, have an evacuation plan in mind and remember that in an emergency you should call 999.

We hope you have a wonderful Christmas and a happy New Year!