High volume of calls due to snow – December 2022

Hertfordshire turned into a winter wonderland overnight! As beautiful as it is, it does cause disruptions. 

Due to the weather, we have had an increased volume of calls to our Customer Service team, especially calls concerning heating and hot water. Our teams are still out in our communities providing essential services to our residents, however it might take us a little longer to get to you because of the snow, so please bear with us. 

If you are struggling to get through to the team due to the high volume of calls, another way to contact us is through your online account. Sign up here to book a repair, give us feedback, pay your rent, message us and more. 

This time of year, it is really important to keep warm. If you are worried about putting your heating on, then please talk to us. Contact our Financial Inclusion team by calling 0800 218 2247, emailing enquiries@wcht.org.uk, or via your online account.