Giving our residents a helping hand
Our Community Support and Housing teams are here to offer help and guidance to customers who may need a little extra support.
Sometimes our residents may find themselves unable to look after their homes due to hoarding or other complex needs. Our Community Support Officer, Donna, works hard to support these residents to clear their homes and encourage them to keep it that way. Here is one of her recent successful cases.
“After months of trying to access the property, the tenant allowed me to visit her, along with Adult Services and Herts Fire and Rescue,” says Donna.
“Unfortunately, the tenant had recently lost both her son and daughter, and ended up isolating herself at home.
“After explaining the risks she was currently living in – including the risk of fire and of attracting pests – she agreed to let us help clear and clean her home. The day of the clearance would have been her daughter’s birthday, so she saw this as a sign that it was the right time.
“The tenant was so happy with the support and now she feels like she has her life back. She has been able to have people visit her without feeling embarrassed.
“|t’s great that we have finally been able to not only help the tenant to make her home safer, but also improve her wellbeing – thank you to this tenant for letting us share her story.”
Our housing officers are here to support you with all sorts of things, and recently helped one resident move into a new home as their old one was no longer suitable.
Following a motorcycle accident, one of our tenants was left with painful injuries and was unable to go back to work. They also found it difficult to leave their home as there was no lift.
They felt like no one was listening to them until they got in contact with a member of our Housing team, who listened and did everything they could to help move them into a more suitable home.
We are pleased to say that the resident now has their own independent living home, with specific adaptations to suit their needs, as well as on-site support from our scheme officers if they need it, and access to social activities in the communal lounge.
If you’re in need of some extra support, you can get in touch with your housing officer. Not sure who your housing officer is and how to contact them? Find out here.